Bruce Mechanical Air Conditioning and Heating Reviews

 
 
 
  
 
 
 
  
 
 
 David Nguyen 
 
September 4, 2024
 
 
  
Luis and his partner that day were very thorough in evaluating and analyzing the issue we were having with one of the air ducts for our new build. Luis clearly explained the issue and communicated next steps (follow-up duct work appointment needed). Additionally, he and his partner were punctual and called to notify us when he was 30 minutes away from our home.
  
 
  
 
 
 
  
 
 
 Benjamin Sim 
 
August 26, 2024
 
 
  
Johnny came to look at my AC issues for a new-build home. He quickly made his way around the house and addressed all of my concerns. Friendly, clean, and efficient. Greatly appreciated.
  
 
  
 
 
 
  
 
 
 vibin mathew 
 
August 20, 2024
 
 
  
Thank you Bruce Mech for the excellent service. Johny was the most professional and knowledgable, came in right after we called in. Highly recommend.
  
 
  
 
 
 
  
 
 
 miranda silguero 
 
August 14, 2024
 
 
  
Luis came to my house and took the time to figure out exactly what was wrong with our upstairs unit. We'd had another company come out and say everything was normal even though it was obviously not. Luis was very informative and was able to fix my ac the next day since parts had to be ordered. I highly recommend this company.
  
 
  
 
 
 
  
 
 
 Vida Kashani Mouri 
 
August 12, 2024
 
 
  
UPDATE AUFMG 12, 2024 WE GIT HOLD OF OWNER GE REALLY TAJE CARE OF US AFTER NOT HAVEING AC TWICE IN A WEEK WITH SO MANY PROBLEMS  HE SEND US THE BEST THANK TO THOSE THAT FUGURE OUT IT WAS NOT ALL FAULT. HE DROPPED  ALL THE CHARGES. MY PROBLEM IS WITH 2477 SERVICES  THAT NEVER ANSWER OUR EMERGENCY CALLS. HOPEFULLY  THAT WILL GET FIXED TOO. THANK YOU VRUCE AND THANK YOU . GOLD BLESS YOU
I am editing  this review.Aug 10,2024 time3 pm Jt is next weekend and again A/C not working.  Although they have 24/7 emergency calls no one did answer the phone nor respond to my call. We had to call someone  else to come as my grand kids are here and it is 83 in the house. Not sure what is going pn but the guy right now working  on it. I am not going to pay any to Buce Mechanical  as I am super Duper mad of lack of thier responsibility...
We don't  live here but we come to babysit our Grand kids. It is 106 degree summer July 2025. When we came on Thursday July25 our AC was not working  since we bought thier warranty we can call them and they send thier service guy which was after 5 when he came. After going in and out several times he diagnose that the two coils connected to AC has holes and no Freaon . This house is just one year old.  I asked do I keep calling them or they will be in top of it. He promise  me we get a call the next day. They calked us late in the afternoon  of Friday as if we want to fix fast we have to pay additional  400 dollars fir freight. If not it will be two weeks before  the can fix it and it will cost us 2000 dollars we said ordered and they said the keep in touch and they call either Sat or Sunday or latest Monday. We never heard from them until both my husband  and I called them on Monday. After finally someone  answered  the phone that they claim is 247 emergency. They said they will be here first stop on Tuesday. The last two nights has been horrible.  Super hot  🔥  and impossible  to sleep. Thos is day 5. It is 12 pm and no show yet. I am very disappointed  with thier services and thier communications with customer and they so far they handle our situation.  Not sure what will happen  and when they fix it but after get it done or may be not done we will no longer recommend  or use thier services.  If they have so many customers  and demand is high they need to give more accurate respond. My dogs our hit, ny grand kids our our. I am really  angry.
Update: owner just called my husband  apologized for the way his employees handle this problem.  Although it does not  make 6 days without AC in this heat go away with no accurate  communication  with us by calling us makes us feel better that we were really right. Thank you BRUCE
  
 
  
 
 
 
  
 
 
 Major Adrian 
 
August 6, 2024
 
 
  
The entire staff are professionals from the field techs that are respectful, office staff such as Brandi, Brooke, and Jackie and I call leave out the owner Tina. The entire staff gets results in a timely manner and they don’t mislead with diagnosis of a/c issues.
  
 
  
 
 
 
  
 
 
 Susie Morales 
 
August 4, 2024
 
 
  
Our AC was not cooling, this was about 6:30pm, had our community Pradera Oaks call out to Bruce Mech Air.  They were here by 7:15pm and repaired the AC.
They were very professional and friendly, from the girl answering the phone to Johnny who came out to repair the AC.
Highly recommend them, they are awesome.
  
 
  
 
 
 
  
 
 
 Shamia 
 
July 27, 2024
 
 
  
Josh was very professional and knowledgeable. He went over and beyond for my home repairs. I will definitely be calling them when I need more things done!
  
 
  
 
 
 
  
 
 
 ar williamsjr 
 
July 23, 2024
 
 
  
Cool HVAC services.
  
 
  
 
 
 
  
 
 
 Becky Courington 
 
July 1, 2024
 
 
  
We had the pleasure of meeting Johnny today.  He was super patient with all my questions and very knowledgeable.  Great service!
  
 
  
 
 
Load more